客服：Hello, thank you for contacting Nintendo support. My name is Jason, how may I help you today?

您好，感謝您聯(lián)系任天堂支持。我叫杰森，今天有什么可以幫你的嗎？

我：The game I bought doesn't have the language I want.

購買的游戲沒有我想要的語言。

客服：I’m sorry to hear that you’re unhappy with your purchase. Per Nintendo’s Terms & Conditions, we aren’t normally able to refund digital purchases. However, let me look into your situation and see if there is something I can do to help.

我很抱歉聽說你對(duì)你的購買不滿意。根據(jù)任天堂的條款和條件，我們通常不能退還數(shù)字購買。不過，讓我調(diào)查一下你的情況，看看有什么我能幫忙的。

客服：What is the Nintendo account email and the game that was purchased

任天堂帳戶電子郵件和購買的游戲是什么

我：郵箱 游戲名

客服：May I please have the serial number from your Nintendo Switch? The serial number will be located on the bottom edge of the console, right under the barcode. You can also locate it in the system settings by following these steps:

1. From the HOME Menu, select “System Settings.”

2. Scroll down the menu on the left-hand side and select “System” > "Serial Information."

?The console serial number will be displayed at the top of the list.

我可以有你的任天堂Switch的序列號(hào)嗎？序列號(hào)將位于控制臺(tái)的底部邊緣，條形碼的正下方。您也可以按照以下步驟在系統(tǒng)設(shè)置中找到它:

1.從主菜單中，選擇“系統(tǒng)設(shè)置”

2.向下滾動(dòng)左側(cè)的菜單，選擇“系統(tǒng)”>“串行信息”

控制臺(tái)序列號(hào)將顯示在列表頂部。

我：序列號(hào)

客服：As soon as we end this conversation, I'll forward this to our administration group to see if anything can be done.

一旦我們結(jié)束這次談話，我會(huì)把它轉(zhuǎn)發(fā)給我們的管理團(tuán)隊(duì)，看看是否有什么可以做的。

If we can approve your request, you won't be able to access the content you purchased and the purchase will be refunded to the payment method you used (eShop funds, credit card, or PayPal account).

如果我們批準(zhǔn)您的請(qǐng)求，您將無法訪問您購買的內(nèi)容，購買的內(nèi)容將被退回到您使用的付款方式(eShop基金、信用卡或PayPal帳戶)。

If you bought a single game, then the funds will be returned to the payment method you used to make the purchase, whether that's eShop funds, a credit card, or a PayPal account. Otherwise, if you added a set amount of funds and have spent those funds across multiple titles, funds will be added to your eShop account for the item(s) you want refunded.如果您購買了一個(gè)游戲，那么資金將返回到您購買時(shí)使用的支付方式，無論是eShop資金、信用卡還是PayPal帳戶。否則，如果您添加了一定數(shù)量的資金，并在多個(gè)游戲中使用了這些資金，這些資金將被添加到您的eShop帳戶中，用于您想要退款的項(xiàng)目 。

Once we've addressed your situation, someone from the administration group will contact you via email with more information. Our current turnaround is 1 to 2 business days—thanks in advance for your patience.

一旦我們解決了您的問題，管理小組的人員將通過電子郵件與您聯(lián)系，提供更多信息。我們目前的周轉(zhuǎn)時(shí)間是1到2個(gè)工作日—提前感謝您的耐心。